Terms of Service

Friendship Tracker is operated by Finn Glas. The full address and contact information is in /imprint. How we handle your personal data is described in our Privacy Policy, which forms part of your use of the service.

You must be at least 16 years old, or have your parent's or guardian's consent if you are younger and your country allows it. You are responsible for keeping your login safe and for everything that happens under your account, so don't share your credentials. Accounts are for humans — automated sign-ups by bots are not allowed. If you open an account for an organization, you confirm you are authorised to accept these terms on its behalf.

Access to Friendship Tracker on the plan you chose. The free plan has limits that are clearly shown in the product. Paid plans unlock the limits described on the pricing card. We host the service ourselves in Germany. We may change, improve, or discontinue individual features over time; if a change materially reduces what you get, the change-notice in the "Changes" section applies.

Standard pricing is €10 per month or €100 per year. Prices are inclusive of any VAT shown on your invoice. Payment is processed by Stripe; we never see your full card number.

If you change your mind in the first 30 days of any new paid period, you can refund the most recent charge. Self-serve in account settings. No email, no exit interview.

You can cancel any time in account settings. Cancellation takes effect at the end of the current billing period; until then nothing changes. After that the account moves to the free plan. We keep your data while your account exists and only delete it when you delete the account — see the Privacy Policy for the deletion timeline.

You agree not to use the service to break the law, send spam, distribute malware, attack the infrastructure, or work around the limits of your plan. We may suspend an account that does. We will tell you why before we close it.

Some features generate content with AI from the inputs you provide. As far as the law allows, you keep the rights to what you put in and to what the AI produces for you; we claim no ownership over either. Because AI is probabilistic, similar outputs may be generated for other users, and outputs can be wrong, incomplete, or misleading — treat them as a draft, not as fact, professional advice, or a sole source of truth, and review them before you rely on or share them.

You must not use AI outputs about a person to make decisions that have legal or similarly significant effects on them — for example about employment, credit, housing, insurance, or health — without meaningful human review and your own legal basis for doing so. We do not use your inputs or outputs to train AI models.

Anything you create in the product stays yours. You grant us only the limited permission we need to host, process, back up, and display it so we can run the service for you — nothing more. You are responsible for having the rights to the content you upload and for not posting anything unlawful, infringing, or abusive.

If you share something or join a shared workspace, the people you share with — and a workspace's administrator — can see your name, email, and the content you share. Only share what you are comfortable with them seeing. We don't pre-screen content, but we may remove content that breaks these terms or the law.

The product itself — the software, design, and content we provide — belongs to us or our licensors. Using the service doesn't transfer any of those rights to you. You may not copy, resell, or redistribute parts of the product, and you may not reverse-engineer it, except where the law expressly permits. Please ask us before using our name or logos.

If the product offers an API, programmatic access, or integrations, these same terms apply to that access. Don't use the API to monitor or surveil other people, and don't send abusive or excessive traffic — we may rate-limit or suspend API access that threatens the stability of the service for others, and we'll try to warn you first unless the problem is causing downtime. When you connect a third-party service, you are responsible for your use of it; we are not liable for third-party products you integrate with.

We provide the service with reasonable skill and care, but it is offered “as is” and “as available”. We do not guarantee that it will always be uninterrupted, error-free, or fit a particular purpose you have in mind. If you are a consumer, your statutory warranty rights are not affected by this and remain fully intact.

We are liable for damages caused by intent or gross negligence. For damages caused by ordinary negligence, our liability is limited to the foreseeable, contract-typical damage. This does not affect statutory liability for injury to life, body, or health, or under the German Product Liability Act.

If you use the product for business or commercial purposes, our total liability for any claim is additionally limited to the fees you paid us for the service in the 12 months before the event giving rise to the claim. The statutory exceptions above still apply.

If you are a consumer in the EU, you have a 14-day right of withdrawal from the conclusion of the contract. If you ask us to start a paid plan within that window, you expressly consent to us beginning immediately and acknowledge that your withdrawal right ends once the service has been fully provided; if performance has only begun, you owe a proportionate amount for what you have used. The refund described in the "Refunds" section remains available for 30 days regardless.

We may update these terms. If a change has a material effect on you, we will tell you by email at least 30 days before it takes effect. You can cancel before then if you do not agree.

If you use the product on behalf of a company or organization, you allow us to use that organization's name and logo to identify it as a customer — in our marketing materials, customer lists, and on our website. This does not apply to individuals using the product personally, and we always get your written approval before publishing a case study or testimonial about you. You can opt out at any time by emailing us (contact details in /imprint) with the subject “Opt out of publicity”; we will honour it within 30 days.

These terms, together with our Privacy Policy, are the whole agreement between you and us about the service. If any part is found invalid, the rest stays in force. You may not transfer your rights under these terms to someone else; we may transfer ours to a successor of the business, and if we do, your consumer rights are unaffected. If we don't enforce a provision right away, we keep the right to enforce it later. These terms are published in English and German; if the two versions conflict, the German version prevails.

German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. Mandatory consumer protection rules of your country of residence remain unaffected. Venue is the registered seat of the operator, where legally permitted. We are not obliged to take part in dispute-resolution proceedings before a consumer arbitration board, but we are always happy to look for a fair solution — just contact us first.